Ordering Info

Shipping Cost
Credit Card Orders
Special Orders
Shopping Cart
Notes & Other Fine Print

International Orders (outside USA)

Shipping Cost

Shipping costs are listed with each item, at the bottom of each page, or at the bottom of each section on a page. These shipping costs apply within the continental USA, by private carrier regular ground service. If you're outside the continental USA, would like a faster shipping method, or require shipping by mail, it'll cost more.

Most of our products ship from various warehouses around the US. These warehouses maintain considerably higher stocking levels than we'd be able to maintain on every item we sell. This is good for you because it drastically reduces the chance that something will be out of stock; also, you get the freshest, latest production available. The disadvantage is, if you order several unrelated items, in most cases they can't be shipped together to save shipping cost. If you have any questions about what items can be shipped together, please don't hesitate to ask.

Credit Card Orders

To order using your VISA or MasterCard, you can use our shopping cart, or call us on the phone.

Please note that in most cases, we can only ship to an address we can verify with your credit card issuer. This can be either the billing address, or another address you've added to your account as an "alternate shipping address". In the latter case, we still need the billing address, so please provide both addresses, and tell us which is which.

Special Orders

We offer many special order items that may be difficult to find in stock elsewhere. Before ordering a special order item, please note the following terms.

Special orders usually take an extra couple weeks, more or less, but occasionally one takes longer. We'll do what we can to make it sooner rather than later, but very little of this time is under our control, so it's not possible to guarantee a delivery date. So if you need it by a certain date, a special order item may not be the best choice.

Because we have to commit to buy a special order item when we put the order in, we need your payment before we can order it. This means we charge your card up front.

It's usually (not always) possible to cancel a special order if it hasn't yet shipped from the manufacturer. In this case we'll refund your payment, less a $10 fee to cover the paperwork and expense involved in processing your order. We'll waive this fee if it's over 30 days since you ordered and the factory still hasn't shipped your item, or if it becomes unavailable. If the factory has already shipped it, or if we can't stop them from shipping it, it's not possible to cancel the order.

Shopping Cart

You can use our Shopping Cart no matter how you want to pay for your order. It's very self-explanatory at every step, but here's a quick guide anyway:

Click the BUY NOW link for each item you want to buy. If you want to change the quantity, key in the new quantity and click 'Recalculate'. The shopping cart comes up in a new window; to return to our site and continue shopping, close the shopping cart window.
When you're done shopping, click 'Go To Payments'. (If you're not in a shopping cart window, you can get there from the navigation menu at the top right of most of our pages.)
Type in your contact & shipping info, and click 'Continue'.
Select your payment method. Here's what happens if you select:
- Credit Card: We'll figure shipping cost, then charge your card and ship your order, usually by the next business day.
- Mail check or money order: We'll figure shipping cost and prepay discount, email you with a total, wait for your payment to arrive, and ship your order.

Notes & Other Fine Print
By ordering from us, you agree to these, so please read them.

We always treat everyone fairly, and we always do the right thing, even if it costs us money. We expect those we do business with to do the same.

We charge your credit card when we're preparing to ship your order, except for special order items, which are usually charged when you place your order, because we're committed to buy the item even if you back out.

Shipments to Idaho addresses incur 5% sales tax; no sales tax on shipments outside Idaho. Figure sales tax on merchandise price only, not including shipping cost.

Because the various items we sell come to you from various warehouses, return policy varies from one item to the next. Most items are returnable, but there's almost always a restock fee, which can be up to 20% or $20 (whichever is greater) depending on the item. Some items are not returnable, unless of course there's a problem with the item that for some reason we can't otherwise resolve. If you'd like to know the return policy on a particular item, please feel free to ask before you order. Non-defective items, and items with a defective part that's user-replaceable, must be in new, unused, resellable condition, and must include all original packing material, instructions, warranty card, papers, etc. that came with the item, in new condition. Shipping charges are not refundable. Special order items are not returnable.

Please note that once you've used an item, it cannot be returned, so please make sure it's what you want before you use it. "Use" means anything that makes the item or its packing material in any way distinguishable from factory new condition.

Most items we sell are covered by a manufacturer's warranty. If these items are defective right out of the box, call us. Otherwise, if a problem develops within the warranty period, they should be dealt with according to the manufacturer's warranty procedure, which is usually just as easy as returning it to us. If you have any trouble with this procedure, we'll be more than happy to help.

For items returned (with prior approval) for repair or replacement, you pay the cost of shipping to us. Within the continental US, we pay return shipping to you, but elsewhere we'll probably need to charge you for part of the shipping cost, because it's usually much higher.

We usually ship by UPS or another private carrier, but we may occasionally ship by mail instead, depending on the item and situation. If it matters to you, please let us know when you order. If you request that we ship by mail, shipping cost will probably be higher.

If you cancel an order after we've processed it, there will be a reasonable charge to cover our time and expense. This will usually be $10, but could be more in some situations. If your cancelled order gets shipped before we can stop it, you will also be responsible for shipping & handling costs and any applicable restock fee.

If you dispute a charge with your credit card issuer, and your credit card issuer is of the "shoot first & ask questions later" persuasion and puts a chargeback through before hearing our side of the story and making a decision, then you agree to reimburse us for the fee, because we don't get it back even if we win the dispute or the customer drops the dispute. At this writing, it's usually $25. We get very few chargebacks, and we almost always win them; those familiar with credit card merchant operations will immediately recognize that's because we treat our customers fairly, and those few chargebacks are either forgetful customers' mistakes, or people who want something for nothing at our expense. We forgive the forgetful ones, but if you're dishonest (you know who you are), please take your business elsewhere.